Terms of Service

These Terms of Service are between you and HexaRêve, a trading name of TraveNexia Ltd. By using hexareve.com or making a booking or enquiry with us, you agree to them.

Our role

We arrange tours, activities, stays, campsites, dining, car hire and travel to France. For some services we act as agent for the supplier delivering them; the supplier’s own terms, prices and cancellation policy then apply in addition to these terms.

Bookings and payment

• All bookings are confirmed in writing by email; a booking exists only once confirmed.
• Prices are shown in the currency you select; euro (EUR) is the reference currency and other currencies are indicative conversions.
• Prices include applicable French VAT unless stated otherwise.
• A deposit may be required to hold dates, with the balance due before travel.

Cancellations and changes

• Free cancellation up to 24 hours before the start time for direct day experiences.
• Cancellations inside 24 hours are charged at 50%; no-shows are charged at 100%.
• Accommodation, campsites, ferries and rail follow the supplier’s policy, which is shown before you confirm and may be non-refundable.
• Changes are subject to availability and any supplier fee.

Your responsibilities

• Valid ID/passport, visas and any travel insurance are your responsibility, as is compliance with French road rules including Crit’Air stickers where required.
• Arrive at the stated time and place; late arrival may count as a no-show.
• Tell us about medical conditions, mobility needs, allergies or dietary requirements.

Liability

Outdoor and adventure activities — alpine sports, cycling, watersports, quad biking — carry inherent risk. Guests take part at their own risk and must follow guide instructions. We are not liable for indirect losses, or for failures caused by a third-party supplier beyond our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded by law.

Force majeure

We may reschedule or cancel due to weather, strikes, transport disruption, government restrictions or other events outside our control; we will offer an alternative date or a refund of amounts paid for the affected service.

Complaints and disputes

Tell us on the spot where possible, then email hello@hexareve.com or use our complaints procedure. Consumers in the EU may also use the European Commission’s online dispute resolution platform.

Data and cookies

Personal data is handled as set out in our Privacy Policy, and cookies as set out in our Cookie Policy.

Governing law

These terms are governed by the law of the country in which TraveNexia Ltd is established, without affecting the mandatory consumer-protection rights you have in your country of residence.